SunLync Barcode Scanner Troubleshooting

This article explains how to quickly diagnose and fix issues when a bar code scanner is not reading in SunLync. It walks users through simple checks such as confirming the scanner is properly connected, testing it in Windows Notepad, and verifying that a Carriage Return/Line Feed is being sent after each scan. If the scanner successfully reads numbers into Notepad and moves the cursor to the next line, it should function normally in SunLync. If it does not read in Notepad or fails to behave correctly, the article advises contacting the hardware vendor or SunLync Level 2 support for further assistance