Manage Offline Utility in Sunlync

This guide walks through how to configure, install, and verify the SunLync Offline Utility to ensure proper data syncing across POS systems.

Step 1: Configure Stores for Offline Download

1. Navigate to Back Office > Parameters > Store Parameters

   

2. Click Misc. Options
3. Select Stores for Offline Utility Download

4. Move desired stores into Stores being Downloaded

   

5. Ensure each store includes itself (not selected by default)
6. Click Save

Step 2: Update Store Data

Select one of the following update options:

• Update Current Store Only
• Update Stores on Store Update List

• Update All Stores

  

Note: Updating multiple stores increases storage usage on POS computers.

Step 3: Install and Open Offline Utility (Per POS Computer)

1. Navigate to:
   C:\Program Files (x86)\SunLync\Offline Utility\Download Util\Scheduler\OfflineServiceUtility.exe
2. Launch the Offline Service Utility on each POS computer

Step 4: Install and Start the Service

1. Open the Local Service tab
2. Click Install
3. Click Start to run the service

Step 5: Connect and Run Initial Download

1. Go to the Service Status tab
2. Click Connect to Service
3. Click Download Now if:
   • This is a new setup
   • There is no recent download
   • You are testing the setup

Step 6: Verify Connection

• Confirm status shows CONNECTED

  

• Ensure there are no errors

  Note: Download time depends on internet, POS, and server performance

Step 7: Configure Scheduling

1. Open the Scheduling tab
2. Set a Start Time when the POS will be powered on
3. Set frequency (recommended: daily)

4. Save settings

   

Best Practices

• Only install and run Offline Utility on POS computers
• Avoid using non-POS machines to maintain server performance

Troubleshooting Tips

• If status shows Not Connected, click Connect to Service
• If no recent download is shown, click Download Now
• Ensure the service is installed and running under the Local Service tab